Meet the experienced and solutions-focused team that will be your go to experts and first point of contact for all owners, residents, property managers, maintenance and essential service contractors.


Managing Director

Instrumental to establishing Facility Services in some of Melbourne’s most prestigious and largest residential towers, Ross brings a wealth of industry experience to NFS having worked with key personnel from the building development industry for many years. Ross has a strong reputation for providing invaluable insights into the planning stages of development to ensure buildings cater to the needs of all clients who live and work in them. With collaborative and hands-on support, Ross strives for continuous improvement across all facets of the industry with a proactive approach to ensure solutions are actioned before issues even arise.


General Manager

Having joined the family business after a successful career as a Chartered Accountant, Ben’s extensive expertise and experience in auditing and budgeting provides value added services to Owner’s Corporations and Committees Of Management. Ben has been key to developing and implementing cutting edge processes and procedures for reporting and essential service compliance.
Providing continuous personal development to the NFS team,
Ben oversees NFS developments to ensure first class customer service is provided at all times.


Head of Operations

John brings a wealth of industry experience to the NFS team, with over 25 years in the hospitality industry. John demonstrates personal maturity, excellent leadership skills and commitment to the highest standards.  John is passionate about his role and has excellent customer service for all stakeholders, going above and beyond!


Operations Manager

With vast experience in the construction and engineering industries, Ian complements the NFS team with his unparalleled attention to detail and ability to solve and advise on design and operational issues. He oversees NFS developments to ensure owners’ assets are maintained at the highest standard.


Precinct Manager

Tony joined the NFS team with over 25 years of extensive experience in customer service and sales. Having previously worked in various high-end markets, he has been successful in the training, mentoring and development of staff.  Tony has a passion to ensure every customer experiences world-class service with every NFS interaction.


Marketing and Administration Manager

Sally brings to the team broad business experience in both private and public enterprises.  She has qualifications and experience in project management, marketing, human resource management and business development.  Sally’s experience provides valued insights across all sectors of the NFS business.