Our Team
Meet the experienced and solutions-focused team that will be your go to experts and first point of contact for all owners, residents, property managers, maintenance and essential service contractors.
ROSS FLANIGAN
Founding Managing Director and Owner
Ross was instrumental to establishing Facility Services in some of Melbourne’s most prestigious and largest residential towers, he bought a wealth of industry experience to NFS having worked with key personnel from the building development industry for many years.
Ross’ strong reputation for providing invaluable insights into the planning stages of development to ensure buildings cater to the needs of all clients who live and work in them is continued through the leadership of Ross’ son Ben and the expertise of NFS’s Senior Management Group. With collaborative and hands-on support, our team continues to uphold Ross’ legacy, striving for continuous improvement across all facets of the industry with a proactive approach, to ensure solutions are actioned before issues even arise.
BEN FLANIGAN
Managing Director
Having joined the family business after a successful career as a Chartered Accountant, Ben’s extensive expertise and experience in auditing and budgeting provides value added services to Owner’s Corporations and committees of management. Ben has been key to developing and implementing cutting edge processes and procedures for reporting and essential service compliance. Providing continuous personal development to the NFS team, Ben oversees NFS developments to ensure first class customer service is provided at all times.
TONY COOK
General Manager
Tony joined the NFS team with over 25 years of extensive experience in customer service and sales. Having previously worked in various high-end markets, he has been successful in the training, mentoring and development of staff. Tony has a passion to ensure every customer experiences world-class service with every NFS interaction.
DAVID RANIERI
Head of Operations
David brings vast experience to the NFS team, having owned and managed a successful Facility Management business on the Gold Coast and in Sydney for the past 22 years. His experience involves a mix of property and building management, along with extensive experience working with Owners Corporations, gaining strong expertise in agreements and legislation. David has worked with a wide variety of residential customers, from owner-occupiers and tenants to holiday guests and brings a wealth of knowledge to the NFS team.
BRANDON SIN
Operations Manager
Brandon brings over 10 years’ of experience in facilities management, specialising in compliance, stakeholder engagement, and operational excellence. He has successfully managed some of Melbourne’s most iconic buildings, ensuring high standards of performance, safety, and customer satisfaction.
With a strong understanding of compliance requirements, Brandon works collaboratively with key stakeholders to resolve defects, close building orders, and maintain regulatory integrity. His methodical and proactive approach to issue resolution supports the efficient and effective operation of each site under his management. With a background in concierge services, his foundations are built on being approachable, solution-focused, and maintaining a client-first mentality, making him a strong advocate for Owners Corporation and NFS clients.
SALLY FLANIGAN
Marketing and Administration Manager
Sally brings to the team broad business experience in both private and public enterprises. She has qualifications and experience in project management, marketing, human resource management and business development. Sally’s experience provides valued insights across all sectors of the NFS business.